Client Satisfaction Survey

Self-Development, Counseling, and Special Accommodations Center

Client Satisfaction Survey

In order to evaluate and improve our services, we would like your assistance in providing us with feedback about your counseling experience at the University of Louisiana Self-Development, Counseling, and Special Accommodations Center.

Please indicate how well each item describes what you have learned during your counseling experience.  Please mark N/A (not applicable) for those items that ask about areas that were not a focus of your counseling. 

Your shared responses are anonymous and confidential, but the overall results of these surveys will be shared with our staff to help us provide the best possible services for ULM students.  We greatly appreciate and encourage your participation.

Strongly DisagreeDisagreeNeutralAgreeStrongly AgreeN/A
My experience with calling and scheduling my initial appointment was satisfactory.
The Self-Development, Counseling, and Special Accommodations Center responded to my needs in a timely manner.
The initial paperwork was reasonable and clear.
The location of the Self-Development, Counseling, and Special Accommodations Center offers privacy.
I felt comfortable in the waiting area.
I felt comfortable in the counselor’s office.
I found my counselor to be interested and concerned, helping me to feel comfortable sharing my issues.
My counselor was competent and effective in their skills.
My counselor helped me to develop better ways of coping with my concerns.
I would recommend my counselor to other students.
I would return to my counselor in the future if I felt the need.
I benefited from having an objective listener who gave me feedback and/or a new viewpoint on my concerns.
I gained a greater understanding of myself and a clearer sense of my identity.
I increased my self-confidence or self-esteem.
I increased my ability to recognize, name, and/or appropriately express my emotions.
I learned to think more clearly/accurately to reduce distressing emotions or behaviors.
I strengthened one or more self-management skills (managing time, stress).
I live a healthier lifestyle in at least one area (more sleep, socialize more, exercise more, eat better, use less alcohol or other drugs).
My understanding of patterns of behavior grew as a result of counseling.
I have learned one or more strategies to solve or cope with my concerns.
I have tried/practiced these new strategies to manage my problems.
Counseling positively affected the chances that I will remain in school.
Counseling has helped me to be more successful in school.
Overall, my counseling experience was effective.
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